Customer Terms & Conditions

AREASORTED
CUSTOMER TERMS AND CONDITIONS
Version 3.0
Effective Date: 15 August 2026

These Terms and Conditions ("Terms") govern your use of AreaSorted, including any quote, booking request, booking, account, communication, or related service made through our website, app, portal, email, telephone, or other supported channel.

Please read these Terms carefully before using our platform or placing a booking request.

You must actively accept these Terms before creating an account through the relevant flow or placing a booking request. A separate checkout acceptance records the terms that apply to that booking.

1. WHO WE ARE

1.1 Happy Mamaland Limited (company number 17215430), registered in England and Wales and trading as AreaSorted ("Platform", "we", "us", "our"), operates an online platform through which customers can request and arrange cleaning and related services.

1.2 Our contact details are:
Legal entity: Happy Mamaland Limited
Company number: 17215430
Trading name: AreaSorted
Registered office: 8 Camden Row, Cuckoo Hill, Pinner, England, HA5 2AH
Email: [email protected]
Website: https://areasorted.com

2. OUR PLATFORM AND HOW BOOKINGS WORK

2.1 We operate a booking and matching platform for cleaning and related services.

2.1A The independent provider identified in your quote and booking confirmation is the seller and supplier of the booked service. Your service contract is with that provider when the provider confirms your booking. AreaSorted is not the supplier of the underlying service.

2.1B AreaSorted acts as a marketplace and booking facilitator. The provider appoints AreaSorted as its disclosed agent only for the limited purposes described in these Terms, such as communicating booking information and facilitating payment through the provider's connected Stripe account. This does not make AreaSorted the service seller or the provider's general agent.

2.2 We may:
(a) display estimated or fixed pricing based on the information you provide;
(b) accept booking requests;
(c) place a pre-authorisation or hold on your payment card;
(d) communicate with providers about your requested service;
(e) confirm, reschedule, or cancel bookings;
(f) facilitate payment processing for provider services and collect booking fees, platform fees, commission, application fees, or other disclosed charges; and
(g) support complaints, refunds, credits, re-bookings, and customer service.

2.3 A booking request is not the same as a confirmed booking.

2.4 Your booking and service contract with the selected provider are only confirmed when the provider accepts and we send you written confirmation by email, SMS, WhatsApp, portal notification, or another supported channel.

2.5 Before confirmation, we may contact one or more providers to check availability, coverage, service suitability, timing, and operational feasibility.

3. ACCOUNTS AND CUSTOMER INFORMATION

3.1 You must provide accurate, complete, and up-to-date information when requesting or making a booking, including:
(a) your name;
(b) contact details;
(c) service address;
(d) service date and preferred time;
(e) property size, layout, and any relevant access details;
(f) the scope of work requested; and
(g) any other information reasonably needed for the booking.

3.2 You must promptly tell us if any of your booking details change.

3.3 We may rely on the information you provide when pricing, matching, and arranging your booking.

3.4 You are responsible for ensuring that the booking details, property details, and service requirements you provide are correct.

4. QUOTES AND PRICING

4.1 Any quote, estimate, or displayed price may be based on the information you provide at the time of booking.

4.2 The total charges payable by you, including any booking fee or other mandatory charges, will be shown to you before you submit your booking request.

4.3 If, because of the nature of the booking, part of the final price cannot reasonably be calculated in advance, we will explain how the price or extra charges will be calculated.

4.4 We may revise a quote or require additional payment where:
(a) the information you provided was incomplete or inaccurate;
(b) the property or scope of work materially differs from what was described;
(c) extra services are requested;
(d) extra time is needed due to conditions not disclosed in advance; or
(e) access problems, waiting time, specialist cleaning requirements, or unusual conditions arise.

4.5 We will not charge additional mandatory amounts unless they are disclosed in accordance with applicable law or separately agreed by you.

5. BOOKING FEE, CARD HOLD, AND PAYMENT AUTHORISATION

5.1 By submitting a booking request, you authorise us and/or our payment processor to place a payment hold, pre-authorisation, or similar transaction on your payment method.

5.2 The booking fee and any other applicable charges will be shown to you at checkout before you place your booking request.

5.3 Your card may be pre-authorised before your booking is confirmed.

5.4 If your booking is confirmed by the provider, we and/or our payment processor may capture the authorised amount disclosed to you at checkout.

5.5 Where Stripe Connect direct charges or a similar connected-account payment model is used, the provider service amount may be processed on the provider's connected payment account. AreaSorted may receive disclosed booking fees, platform fees, commission, or application fees through the payment processor. AreaSorted does not hold provider service funds in its own bank account under that model.

5.6 If your booking request is not confirmed, any applicable payment hold will be released. The timing of release may depend on your bank, card issuer, or payment provider.

5.7 You must ensure that your payment details are valid and that sufficient funds or credit are available where required.

6. BOOKING CONFIRMATION, RESCHEDULING, AND AVAILABILITY

6.1 We may accept, decline, reschedule, or cancel a booking request where reasonably necessary, including where:
(a) no suitable provider is available;
(b) the address or service area cannot be covered;
(c) the requested service is outside the booked scope;
(d) there are safety, operational, fraud, or payment concerns; or
(e) information required to complete the booking is missing or inaccurate.

6.2 We may suggest alternative times, dates, or service arrangements.

6.3 We do not guarantee same-day availability unless expressly confirmed in writing.

7. DISTANCE CONTRACT INFORMATION AND CANCELLATION RIGHTS

7.1 Where applicable, these Terms apply to a distance contract concluded online or by other remote means.

7.2 Subject to applicable law, you may have a statutory right to cancel within 14 days after the contract is entered into.

7.3 At checkout, you must separately and expressly request the provider and AreaSorted to begin performance during that 14-day period if the booking process or service is to begin before it ends.

7.4 Where permitted by law, you acknowledge that:
(a) if a service is fully performed during the cancellation period after your express request, you may lose your statutory right to cancel that service; and
(b) if you cancel after performance has begun, you may be required to pay for the proportion of services already supplied or reasonably incurred, where the law allows.

7.5 Nothing in these Terms removes any cancellation rights you have where the law says they apply.

8. CUSTOMER CANCELLATION

8.1 You may cancel your booking in accordance with our Cancellation and Refund Policy.

8.2 If you cancel before provider confirmation, any card hold will be released and no booking fee is charged.

8.3 If you cancel less than 24 hours after provider confirmation, the provider service amount will be refunded but the separately disclosed AreaSorted booking fee is non-refundable, subject always to statutory cancellation rights and any service already supplied at your express request.

8.4 For later customer cancellations, the outcome is set out in the Cancellation & Refund Policy and any booking-specific information disclosed before checkout. Nothing in this clause limits mandatory consumer rights.

8.5 If you submit a booking request but no provider accepts it before confirmation, your booking request will lapse and any payment hold will be released in accordance with your bank's or payment provider's processes.

9. PROVIDER CANCELLATION, DELAYS, AND NO-SHOWS

9.1 If a confirmed booking is cancelled by the provider, or the provider does not attend, AreaSorted may offer a suitable replacement or rescheduled service for you to accept.
(a) offer a replacement provider;
(b) reschedule the booking;
(c) if you do not accept an alternative, issue a full refund including the provider service amount and AreaSorted booking fee.

9.2 If a provider is materially delayed, we may contact you with an updated arrival time or offer an alternative resolution.

9.3 We are not responsible for delays caused by matters outside our reasonable control, including severe weather, transport disruption, emergencies, or force majeure events, but we will use reasonable efforts to manage the situation fairly.

10. ACCESS, PROPERTY CONDITIONS, AND CUSTOMER RESPONSIBILITIES

10.1 You must provide safe, lawful, and timely access to the property.

10.2 You are responsible for ensuring that:
(a) the address is correct;
(b) access instructions are accurate;
(c) parking or entry arrangements are explained where relevant;
(d) the property is safe to enter and clean;
(e) any pets, hazards, infestations, biohazards, dangerous conditions, or special access risks are disclosed in advance.

10.3 If the provider cannot access the property, is significantly delayed, or cannot safely carry out the service due to inaccurate information, lack of access, unsafe conditions, or undisclosed issues, we may:
(a) treat the booking as a late cancellation or failed attendance;
(b) apply charges in accordance with our Cancellation and Refund Policy;
(c) reschedule the booking; or
(d) cancel the booking.

10.4 You must not behave abusively, unlawfully, threateningly, or unsafely towards providers or our staff.

11. SCOPE OF SERVICES AND EXTRA TIME

11.1 The booked service covers only the scope described at checkout or otherwise confirmed in writing.

11.2 If the actual condition, size, or scope of the property materially differs from the information you provided, the provider or Platform may:
(a) offer to continue the service at an additional agreed charge;
(b) reduce the work to match the original booked scope and price;
(c) reschedule the booking; or
(d) decline to continue where the difference is material or the circumstances are unsafe or unsuitable.

11.3 Any extra services, extra time, or material change in scope must be approved in accordance with our process before being charged.

12. COMPLAINTS, REPEAT PERFORMANCE, REFUNDS, AND CREDITS

12.1 If you are dissatisfied with the services, please contact us as soon as reasonably possible and, where possible, within 72 hours after the booking is completed.

12.2 You should provide reasonable details of the issue, including photos or other supporting information where appropriate.

12.3 We may investigate complaints and may request information from you and the provider.

12.4 Where appropriate, and subject to applicable law, we may offer:
(a) repeat performance;
(b) a full refund;
(c) a partial refund;
(d) a credit; or
(e) another reasonable resolution.

12.5 We may decline a complaint, in whole or in part, where:
(a) no reasonable evidence is provided;
(b) the issue was caused by inaccurate booking information or unsafe conditions;
(c) the complaint relates to matters outside the booked scope;
(d) the issue is reported unreasonably late and this prevents fair investigation; or
(e) the complaint is abusive, fraudulent, or clearly unfounded.

13. STATUTORY CONSUMER RIGHTS

13.1 Nothing in these Terms excludes, limits, or affects any rights you have under applicable consumer law.

13.2 The provider, as service seller, must perform the service with reasonable care and skill and is responsible for the statutory obligations that apply to that service contract. AreaSorted remains responsible for its own marketplace and facilitation obligations.

13.3 Where the law gives you a right to repeat performance, a price reduction, or another remedy, these Terms do not remove those rights.

14. LIABILITY

14.1 Nothing in these Terms excludes or limits liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any liability that cannot lawfully be excluded or limited.

14.2 Subject to clause 14.1, we do not exclude liability for your statutory consumer rights.

14.3 Subject to clauses 14.1 and 14.2, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for:
(a) losses that were not foreseeable;
(b) business losses where you are acting as a consumer, including loss of profit, loss of business, interruption, or loss of business opportunity;
(c) losses caused by inaccurate information supplied by you;
(d) losses caused by unsafe property conditions, lack of access, or matters outside our reasonable control.

14.4 Nothing in this clause affects any right you may have to statutory remedies.

15. PRIVACY AND DATA

15.1 We process your personal information in accordance with our Customer Privacy Notice.

15.2 By using our platform, you acknowledge that we may share relevant booking and contact information with a provider where necessary to arrange or perform your booking.

16. SUSPENSION, REFUSAL, OR CANCELLATION BY US

16.1 We may refuse, suspend, or cancel a booking request, confirmed booking, or account where reasonably necessary, including where:
(a) payment authorisation fails;
(b) we suspect fraud, abuse, or unlawful activity;
(c) you provide false, misleading, or incomplete information;
(d) the requested service cannot safely or lawfully be carried out;
(e) you or someone at the property behaves abusively or threatens safety;
(f) continuing the booking would expose us, the provider, or others to unreasonable legal, operational, or reputational risk.

16.2 Where appropriate, we may offer a refund, credit, or alternative booking.

17. CHANGES TO THESE TERMS

17.1 We may update these Terms from time to time.

17.2 The latest version will be made available on our website or platform.

17.3 Material changes will apply to future bookings unless we are required or permitted by law to apply them otherwise.

18. GENERAL

18.1 If any provision of these Terms is held to be invalid or unenforceable, the remainder will continue in full force.

18.2 A delay or failure to exercise a right under these Terms does not waive that right.

18.3 The platform-use and booking-facilitation terms are between you and AreaSorted. The service terms are between you and the confirmed provider. No other person has a right to enforce these Terms except where these Terms or the law provides otherwise.

19. GOVERNING LAW AND JURISDICTION

19.1 These Terms are governed by the laws of England and Wales.

19.2 The courts of England and Wales shall have jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere.

20. CONTACT

If you have questions about these Terms, your booking, or a complaint, please contact:

Happy Mamaland Limited trading as AreaSorted
Company number: 17215430
Registered office: 8 Camden Row, Cuckoo Hill, Pinner, England, HA5 2AH
Email: [email protected]
Website: https://areasorted.com